Politiques et remboursements

Warranty
Oro equipment products are guaranteed for 1 year after purchase against manufacturing defects. This warranty does not cover damage caused by accident, improper maintenance, neglect and normal wear and tear. Please read the user guide carefully to ensure proper use of the product.  

Shipping Policy
Orders are generally processed and shipped within 3 to 10 business days. Shipping costs for orders from local individuals are a fixed cost of $15. (Except for certain remote areas).






Politique Échange/Remboursement

Dans le cas où vous désirez échanger votre produit pour un autre produit ou si vous désirez un remboursement, il est possible de le faire dans les 30 jours suivants votre commande.

Le produit retourné doit revenir dans le même état qu’il vous a été envoyé.  

Vous devrez couvrir les frais de livraisons pour le retour et ceux du nouvel envoi dans le cas d’un échange

Le remboursement ce fera une fois le produit arrivé et inspecté à nos bureaux.

Veuillez communiquer avec nous par téléphone ou par courriel pour procéder.


Privacy Policy
Our website and online store are hosted by Shopify. They are therefore responsible for the management and protection of your personal payment data. You can consult the Shopify app's usage and privacy policies for more details.

We will collect the information you provide such as your name, civic address and email address. We will use this information to ship your order to you and to communicate with you. If we ask you for your credit card information, for example to make a payment by telephone, once the payment has been made it will be destroyed.





Limited Warranty
Oro equipment products are guaranteed for one year after purchase against manufacturing defects. This warranty does not cover damage caused by accident, improper maintenance, neglect and normal wear and tear. Please read the user guide carefully to ensure proper use of the product.